Associate - Technical Engineer

About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, Government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in significant circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, rarely distinguishes IBM India from other companies in the industry.

Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we craft. How we collaborate. How we analyze. How we engage

Business Unit Introduction

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and business process services, supported by an unmatched global delivery network. GTS builds standardized portfolios around key assets and patented software, and bundles them with standard methodologies and proven methodologies to ensure high quality of delivery, security, and compliance. It's this rare blend of ambitious new ideas and client-first thinking that makes GTS the fastest-growing division of IBM.

Who you are

You will support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort

What you'll do

An enriching platform to implement your academic learning in real time situations, acquire new skills and more significantly, help you to make a difference

• You would have showcased interpersonal skills, with an ability to operate in large teams that work closely with clients across pan India and are flexible to work in rotational shifts
• Proven time management skills in your area of expertise, skilled to handle various tasks, prioritize and deliver on time
• Superb interpersonal skills (Written and Oral) which can keep the customers and business engaged
• Ability to articulate with confidence for the desired views
• Passionate to learn and apply technical prowess tackle Client problems
• You will partner and network with the global IBM community while working alongside Top Talents of IBM

Skills Required

• Fundamentals of IT
• Basic Concepts in Networking, Windows, Linux,Unix and other OS.
• Basic Knowledge of concepts about databases
• Basic Knowledge of Z/Os and Operations Monitoring
• Fundamentals of SAN, Back up and Restore Technology
• Fundamentals of Cloud Computing;

Shift: Rotation

Environment: Professional knowledge related to incumbent’s position and department requires the ability to absorb professional knowledge quickly and develop skills related to technical, functional, software and soft skills.

Communication/Negotiation: Draw upon professional concepts to collaborate with others to carry out assigned duties.

Problem Solving: Recognize job-related problems. Analyze causes using existing techniques or tools, Prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.

Contribution/Leadership: Work on professional projects; work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project.

Impact on Business/Scope: Accountable for individual or team results. You can chip in by supporting activities that are subject to business measurements, impact customer happiness, or impact immediate costs or expenses.

Flexibility and willingness to work across technologies and job locations, based on business need of the hour.

• Computer Science Engineering / Computer Engineering /Information Science and Engineering / Information Technology / Electrical and Electronics Engineering / Electronics and Communication Engineering