17 Oct

Executive Jobs Vacancy in Vodafone Pune

Position
Executive
Company
Vodafone
Location
Pune MH
Opening
17 Oct, 2018 30+ days ago

Vodafone Pune urgently required following position for Executive. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Executive Jobs Vacancy in Vodafone Pune Jobs Details:

Webchat PNQ:-

Role purpose: Professional investigation, analysis and resolving customer issues (if any). Provisioning order fulfillment, 3rd party detail checking, internal / external email support and escalations, Customer contact & update billing account


Key accountabilities (Role Description)



Highlight accountabilities and KPIs for the requisitioned role, which could include (but not limited to)



Typical outputs

(Key deliverables & KPIs expected from the role holder)

Impact on Business

(How would the role holder impact/scale of influence Business decisions strategic/operational)

Interfaces with Customers, Suppliers &Third parties

(Internal and external stakeholder interactions expected of this role )

Leadership & Teamwork

(Leadership Direction and accountabilities towards the Team)

Innovation & Change

(Expectations from this role in driving innovation and change)

Others



Would be responsible for handling back office queries for the UK Consumer & Enterprise customers.

They would be required to perform back office tasks to mitigate areasof customer dissatisfaction, process failure and advisor failure by conductinga full investigation.



The agent will have the following KPIs that his performance will be gauged on the below:



Quality

Productivity / Efficiency

TNPS - Touchpoint Net Promoter Score as measured through customer touchpoint survey

First TimeFix - Percentage of calls resolved on first call, as measured through customer touchpoint survey

Absenteeism






Not Applicable


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