08 Apr

Opeings Domestic Bpo Team Leaders Jobs Vacancy in Solutions India Pvt Ltd Hyderabad

Position
Opeings Domestic Bpo Team Leaders
Company
Solutions India Pvt Ltd
Location
Hyderabad TS
Opening
08 Apr, 2019 30+ days ago

Solutions India Pvt Ltd Hyderabad urgently required following position for Opeings Domestic Bpo Team Leaders. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Opeings Domestic Bpo Team Leaders Jobs Vacancy in Solutions India Pvt Ltd Hyderabad Jobs Details:

Hyderabad, Telangana
1+ years experience
Handling a team of 25 members involved with inbound and outbound voice operations for a domestic BPO
Floor Management - To Maintain, track and analyze the team
Handling the critical 365*24*7 operation and making sure all productivity and quality metrics are met
Identifying and correcting process and product related discrepancies
To ensure 100% closure of feedbacks
Maintain individual productivity and quality standards according to company requirements.
Control attrition and manage unplanned shrinkage
Candidate should have decision making skills and analytical skills and good communication (verbal and written)
To create and publish regular operational reports with management and clients (daily, weekly, and monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
Should be flexible with rotations shifts


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