Opeings Domestic Bpo Team Leaders Jobs Vacancy in Solutions India Pvt Ltd Hyderabad
Solutions India Pvt Ltd Hyderabad urgently required following position for Opeings Domestic Bpo Team Leaders. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Opeings Domestic Bpo Team Leaders Jobs Vacancy in Solutions India Pvt Ltd Hyderabad Jobs Details:
Floor Management - To Maintain, track and analyze the team
Handling the critical 365*24*7 operation and making sure all productivity and quality metrics are met
Identifying and correcting process and product related discrepancies
To ensure 100% closure of feedbacks
Maintain individual productivity and quality standards according to company requirements.
Control attrition and manage unplanned shrinkage
Candidate should have decision making skills and analytical skills and good communication (verbal and written)
To create and publish regular operational reports with management and clients (daily, weekly, and monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
Should be flexible with rotations shifts