18 Oct

Manager Delivery Excellence Jobs Vacancy in Concentrix Bengaluru

Position
Manager Delivery Excellence
Company
Concentrix
Location
Bengaluru KA
Opening
18 Oct, 2018 30+ days ago

Concentrix Bengaluru urgently required following position for Manager Delivery Excellence. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Manager Delivery Excellence Jobs Vacancy in Concentrix Bengaluru Jobs Details:

It's fun to work in a company where people truly BELIEVE in what they are doing!


We're committed to bringing passion and customer focus to the business.




Position Description Summary


Function: Process Excellence (PE) Location:

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Role: Process Excellence methodology expert Designation: Sr.Manager - PE

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JOB DESCRIPTION


Job Summary: Provides methodology expertise in design, management and improvement of processes involved in service delivery as well as support functions.


Broad Responsibilities:

Strong quality focus and business excellence aptitude.
Preferable six-sigma Black Belt.
Should have done projects on Process Improvisation, Process Excellency with proven & demonstrated results.
Understanding of transaction as well as corporate quality.
Initiatives through automation, use of tools & technology intervention with proven track record.
Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanisms.
Strong in people management, process-driven and result oriented.
Excellent oral and written communication skills.
Must have exposure of handling multinational clients and managing expectations of all stakeholders – clients, management and employees
Responsible for six sigma projects, reducing process gaps, process re-engineering and process quality
Process Improvements / Improvement Projects
Improvement recommendations/Action Plans & Governance Framework
Drive Improvements
Client Visits/Client Engagement & Client VOC
Gap Analysis / Audits
Conduct Six Sigma/Lean Trainings
Manage Multiple Accounts/Stakeholders
Supervises: Aligned project teams


Relationships: Ops Heads and other functional heads, Clients

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PERSON SPECIFICATION:


Qualification: Should be a Graduate. Must be a Certified Black Belt in Six Sigma. MBA/Post Graduation in Management will be an added advantage


Experience: Should have at least 6-8 years of experience out of which at least 3 years of experience in running Process improvement projects. Exposure to a structured Six Sigma program environment would be an added advantage.


Preferred Age: 28 -35 years


Attributes:

  • Proven track record in successfully completing process improvement projects using structured methodology
  • Ability to communicate with international clients
  • Familiar with Six Sigma, Kaizen, Lean methodologies and concepts

Aptitude: Usage of statistical tools, Comfortable with Statistical methods


Key Competencies: Attention to detail. Customer focused. Innovation, Analytical ability, Project Management skills


Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .


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