16 Oct

Help Desk Support Openings Bangalore For Leading Telecom Giant Jobs Vacancy in Alp Consulting Bengaluru

Help Desk Support Openings Bangalore For Leading Telecom Giant
Alp Consulting
Bengaluru KA
16 Oct, 2018 30+ days ago

Alp Consulting Bengaluru urgently required following position for Help Desk Support Openings Bangalore For Leading Telecom Giant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Help Desk Support Openings Bangalore For Leading Telecom Giant Jobs Vacancy in Alp Consulting Bengaluru Jobs Details:

Purpose of Role:

Front line, technically-aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 Company values) such that customers that they call/call them are left delighted with the experience.. International (APAC ) support.

Key Responsibilities:
Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
Business Impact:
High impact on customer satisfaction and retention.
Authority/Decision Making:
Refers non-standard/ or highly technical queries/decisions upwards.
Understand the Company products and services that they represent to a solid basic level (e.g. same as Sales employees) and in-depth Companys operational/service processes.
Due to the technical nature of their work, 3-4 months of formal training is required and these people are not 'script-driven' call Centre types.

Salary: INR 2,75,000 - 5,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time


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Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alp Consulting Limited

multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
View Contact Details+

Recruiter Name:Satish B

Contact Company:Alp Consulting Limited

Reference Id:ITS-001


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