18 Nov

Product Support Technical Representative Jobs Vacancy in Caterpillar Singrauli

Position
Product Support Technical Representative
Company
Caterpillar
Location
Singrauli MP
Opening
18 Nov, 2018 30+ days ago

Caterpillar Singrauli urgently required following position for Product Support Technical Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Product Support Technical Representative Jobs Vacancy in Caterpillar Singrauli Jobs Details:

Product Support Technical Representative - (

Job Number:

18000BP8 )

As a Product Support Technical Representative, You will consult & coordinate on Product Problem Management within an assigned territory / industry / product line. Represent Caterpillar to minimize the commercial impact of Customer complaints related to products, applications, and maintenance requirements. You will monitor overall performance of product, coordinate to ensure product is performing to expectation of customer and meeting goal.

Job Duties/Responsibilities may include, but are not limited to:

· Responsible for monitoring overall performance of product and meet need of Customer / Dealer.
· Identify problems, coordinate with dealer / customer / PG to investigate the cause of failure and establish priority for resolution.
· Define problem in terms of reported / observed symptoms, research available data, define application and condition encountered, work with dealer and technical team to identify root cause and further information needed for solution.
· Respond to Dealer / Customer / Product Group / Commercial team regarding product performance.
· Monitor performance KPIs, analyze and work for improvement.
· Conduct Dealer / Customer site visit to provide technical assistance on field problems and follow up for improvement.
· Conduct product problem management meeting with Dealer / Customer and respective product group.
· Provide input to product support operation team for improvement in process and achieve higher service quality.
· Drive Mining Equipment Management for total solution to customer and meet TCO goal.

· Working with Industry Reps. And Parts team to develop total customer solution that support sales & marketing efforts.

Required Qualifications:
· College or University Degree in Mechanical or Mining Machinery Engineering.
· 3 to 4year field experience.
· Strong communication, interpersonal and coordination skill.

Desired Qualifications:
Field Experience working on Mining / Construction equipment particularly on Trucks, Excavators, Loaders, Dozers, Graders, etc.
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Unposting Date

- Nov 30, 2018, 12:29:00 PM

Primary Location

- India-Madhya Pradesh-Singrauli

Job

- Marketing / Sales / Product Support


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