23 Oct

Tech Support Engineer Jobs Vacancy in Datadirect Networks

Position
Tech Support Engineer
Company
Datadirect Networks
Location
Opening
23 Oct, 2018 30+ days ago

Datadirect Networks urgently required following position for Tech Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Tech Support Engineer Jobs Vacancy in Datadirect Networks Jobs Details:

Overview


DDN is The Leading Big Data Storage Supplier to Data-Intensive, Global Organizations
For over 15 years, DDN has designed, developed, deployed and optimized systems, software and solutions which enable enterprises, service providers, universities and government agencies to generate more value and accelerate time to insight from their data and information, on premise and in the cloud.

Organizations leverage the power of DDN technology and the deep technical expertise of our team to capture, store, process, analyze, collaborate and distribute data, information and content at largest scale in the most efficient, reliable and cost effective manner. Our customers include many of the world’s leading financial services firms and banks, healthcare and life science organizations, manufacturing and energy companies, government and research facilities, and web and cloud service providers.

DDN's sustained Vision and execution have made us the World’s largest privately held data storage company. Our technological and market leadership comes from our long term investments in leading edge research and development, our relentless focus on solving our customers’ end to end data and information management challenges, and the excellence of our employees around the globe, all relentlessly focused on delivering the highest levels of satisfaction to our customers.

We create and bring to market the most advanced and innovative technologies to solve our customers' complex Big Data challenges. Our technology centers are located in the US, France, Germany, Belarus, China, India and Japan, and our manufacturing facilities are based in the US. You can be proud to work for a dynamic company whose two founders are still actively involved in our operations, and which is helping improve the quality of human life throughout the World.

Job Description


Summary: The Senior File Systems Support Engineer’s primary responsibilities include file system installation, trouble shooting, and repairing of DDN file system solutions, secondary responsibilities will include trouble shooting and repairing DDN storage solutions. The employee will be responsible for enhancing and supporting GPFS parallel file systems from an Support and Sustaining engineering perspective. In addition, this employee will be responsible for triaging and resolving Customer related problems, working collaboratively with the DDN Field team, Support team and Engineering Development team. This employee must have considerable knowledge of file system operations, disk based storage, operating system, networking, troubleshooting technique, and performance tuning. Must have strong communication skills, including: ability to connect with customers via phone, face to face, and in written correspondences.

Minimum Requirements: Must have 5+ years experience in a similar technical role. Experience supporting post-sales efforts is essential to success in this position. BS in Electrical Engineering, Computer Science, Mathematics, Sciences, or equivalent; industry experience of 5+ years working with enterprise software and/or hardware support role.

Technical Expectations: The following are preferred technical requirements: GPFS, Lustre, StorNext, Linux OS, Pearl, and Shell Scripting.

Essential Duties and Responsibilities include but are not limited to:

  • Work across Support, Sales and Development Engineering groups to resolve Customer experienced file system issues and ensure total customer satisfaction with our large, scalable file systems.
  • Provide technical expertise in collaboration with Pre Sales Engineers for clustered file system solutions.
  • Work with Development Engineering on test plans and procedures for enhancing product quality using Customer feedback and use cases.
  • Review product documentation, both for internal and external customer needs.
  • In the sustaining role deliver maintenance releases for supported products
  • Work with the DDN Education team to provide training where needed, either in person or through documentation.
  • Assist in development/maintenance of internal tools.
  • Demonstrate a thorough technical understanding of clients’ needs, including how those pertain to DDN products and services.
  • Clearly communicate complex technical topics to the varied knowledge levels of external customers.
  • Develop positive and trustworthy relationships with customers
  • Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
  • Working Days: 5 days per week Sunday to Thursday and a 1-week on-call rotation approximately every 12 weeks.

Qualifications for this role are:
  • Minimum 4 yrs. experience with parallel file systems, preferably GPFS.
  • Minimum 4 yrs. in a customer-facing role
  • Minimum 8 yrs. experience in the data storage industry.
  • Demonstrable understanding of data storage concepts: RAID, SCSI, FC, file systems, etc
  • Experience working with NAS protocols: NFS, CIFS, FTP, HTTP, etc.
  • Strong knowledge of Linux architecture and fundamentals.
  • Understanding of networking concepts: IP, TCP, routing, etc.
  • Experience reading, writing and debugging shell and Python or Perl scripts. skills and a solid team player.

Critical Success Skills: The following are a list of critical skills for this job and examples of behaviors related to those skills.


Identifying Customer Needs: Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish;


  • Must have in-depth technical knowledge and problem analysis skills.
  • Good understanding of the technical fundamentals of the system infrastructure including open system platforms (UNIX, Linux, Windows), networking, and file system.
  • Administration/implementation/support experience of any of the following:
    • Lustre
    • GPFS
    • Networking/Switches
  • Excellent troubleshooting skills
  • Good verbal and written communication skills
  • Excellent customer interfacing skills

Provides Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve

  • Demonstrates a complete understanding of all DDN products and services.
  • Seen as a resource by client, above being just a spokesperson for DDN products.
  • Responds to all customer requests in a timely manner, while maintaining accuracy.

Delivers Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective

  • Knowledgeable about how DDN products interact with other products in the market.
  • Does not wait for guidance, pro-actively identifies and delivers value to customers.

DDN Core Characteristics

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


Jobs Vacancy Related to Tech Support Engineer:

25Oct

Support Engineer Jobs Vacancy in Nanotec Noida. Nanotec Noida opening great career opportunity and jobs vacancy for Support Engineer position. This jobs vacancy will be open for new jobs applicant starting for 25 Oct, 2018. Designation IT Support Engineer – L2+ Department/Section BS/ITM (IT Facilities Management). Provide support to IT Infra services like ERP systems, office... ... Continue reading -->


02Jan

Engineer Applications Jobs Vacancy in Mitsubishi Electric India Pvt Ltd Vadodara. Mitsubishi Electric India Pvt Ltd Vadodara opening great career opportunity and jobs vacancy for Engineer Applications position. This jobs vacancy will be open for new jobs applicant starting for 02 Jan, 2019. Should support channel partner engineers at different applications and also support different end users including automotive end customers during break down.... ... Continue reading -->


26Sep

Technical Support Jobs Vacancy in Grid Logic Software Private Limited Gurgaon. Grid Logic Software Private Limited Gurgaon opening great career opportunity and jobs vacancy for Technical Support position. This jobs vacancy will be open for new jobs applicant starting for 26 Sep, 2018. The Tech Support Manager role will have customer facing responsibility & involves managing a team of engineers to oversee regular support operations.... ... Continue reading -->


19Dec

Software Engineer Techops Tech Support Jobs Vacancy in Affle India Private Limited Bengaluru. Affle India Private Limited Bengaluru opening great career opportunity and jobs vacancy for Software Engineer Techops Tech Support position. This jobs vacancy will be open for new jobs applicant starting for 19 Dec, 2018. Refer to internal database or external resources to provide accurate tech solutions. Catering to the product team for requests related to onboarding new clients... ... Continue reading -->


18Dec

Mts Tech Support Engineer Jobs Vacancy in Rambus Bengaluru. Rambus Bengaluru opening great career opportunity and jobs vacancy for Mts Tech Support Engineer position. This jobs vacancy will be open for new jobs applicant starting for 18 Dec, 2018. As a member of the Rambus’s Supply Chain & Operations team, Senior Support Engineer will provide customer technical support and solution to the Rambus... ... Continue reading -->