21 Sep

Guest Relations Manager Jobs Vacancy in Marriott International Inc Bengaluru

Guest Relations Manager
Marriott International Inc
Bengaluru KA
21 Sep, 2018 30+ days ago

Marriott International Inc Bengaluru urgently required following position for Guest Relations Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Relations Manager Jobs Vacancy in Marriott International Inc Bengaluru Jobs Details:

Posting Date Sep 21, 2018
Job Number 18002O30
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Bangalore Hotel at Brigade Gateway, Bangalore, Karnataka VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.


Education and Experience
  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


Leading Guest Services Teams
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Strives to improve service performance.
  • Provides immediate assistance to guests as requested.
  • Ensures employees understand customer service expectations and parameters.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies
  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  • Manages payroll administration.

Conducting Human Resource Activities
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Participates in employee progressive discipline procedures.
  • Uses all available on the job training tools for employees.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Supervises on-going training initiatives and conducts training when appropriate.
  • Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Maintains high visibility in public areas during peak times.
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Jobs Vacancy Related to Guest Relations Manager:


Agm Jobs Vacancy in Oyorooms Com Agra. Oyorooms Com Agra opening great career opportunity and jobs vacancy for Agm position. This jobs vacancy will be open for new jobs applicant starting for 29 Aug, 2018. 1 to 2 years of core housekeeping, operations, guest relations management. Maintain good relations with the guests and ensure that all they have a flawless stay... ... Continue reading -->


Assistant Front Office Manager Jobs Vacancy in Hyatt Chennai. Hyatt Chennai opening great career opportunity and jobs vacancy for Assistant Front Office Manager position. This jobs vacancy will be open for new jobs applicant starting for 10 Dec, 2018. Entry Level Manager. ASSISTANT FRONT OFFICE MANAGER. Well developed communication and customer relations skills.... ... Continue reading -->


Assistant Manager Front Desk Ladies Only Jobs Vacancy in Taj Hotels Mahal. Taj Hotels Mahal opening great career opportunity and jobs vacancy for Assistant Manager Front Desk Ladies Only position. This jobs vacancy will be open for new jobs applicant starting for 26 Sep, 2018. In case of Walk-in guests co-ordinate with the Duty manager before checking in the Guest. To enter all Guest vouchers in respective Guest folders.... ... Continue reading -->


Smart Captain Jobs Vacancy in Oyorooms Com Guwahati. Oyorooms Com Guwahati opening great career opportunity and jobs vacancy for Smart Captain position. This jobs vacancy will be open for new jobs applicant starting for 28 Aug, 2018. 2 to 5 years of handling core Operations in any corporate, QSR, Guest relations management. Maintain good relations with the guests and ensure that all they... ... Continue reading -->


Duty Manager Jobs Vacancy in Taj Hotels Bengaluru. Taj Hotels Bengaluru opening great career opportunity and jobs vacancy for Duty Manager position. This jobs vacancy will be open for new jobs applicant starting for 25 Oct, 2018. Ø To monitor all procedures pertaining to guest at check in and check out, handling guest complaints, meeting guest preferences and instructions.... ... Continue reading -->