23 Sep

Director Support Engineering Jobs Vacancy in Microsoft Bengaluru

Position
Director Support Engineering
Company
Microsoft
Location
Bengaluru KA
Opening
23 Sep, 2018 30+ days ago

Microsoft Bengaluru urgently required following position for Director Support Engineering. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Director Support Engineering Jobs Vacancy in Microsoft Bengaluru Jobs Details:

Job’s Purpose:
We are looking for an experienced leader for the regional India business for Azure PaaS and Identity, that delivers technical support to our largest and most strategic Azure customers. The role will be the India regional Lead for the Azure PaaS and Identity business. To be successful, this role you will be truly customer obsessed, have strong operational focus and deep technical skills as well as the ability to partner with field support and sales teams, engineering groups, and other internal Microsoft organizations at the senior leadership level. You will attract and retain top technical talent and ensure that they are always ready to engage with our top customers on their most critical and complex solutions. This position has regional responsibilities and will reside in Bangalore, India.

Primary Job Functions:
  • Lead the regional Azure PaaS and Identity business to deliver world-class support with a customer obsessed team of deeply technical and highly motivated support engineers
  • Effectively partner across our global organization to achieve company priorities and delight customers who need support across the entire range of Azure services
  • Develop and maintain strong relationships with key technical and business leaders within the Azure Engineering Group to accelerate customer issue resolution and represent the voice of our most strategic customers

Responsibilities

Description of Role/Responsibility:
  • Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering
  • Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.
  • Assist with global escalation of issues connecting with customers as needed to show Microsoft commitment.
  • Develop, execute, and sustain mechanisms to drive positive customer service engagement and experiences.
  • Accountable for operational and business review scorecards and reporting to drive performance.
  • Drive stakeholder engagement with Azure Engineering
  • Identify both internal and customer facing tooling and documentation gaps
  • Directly manage a team of 200+ technical support engineers and their managers in India
Accountabilities:
  • Customer and Partner Experience (CPE) for Support Incident and Critical Situation (CritSit) cases
  • Employee Satisfaction, Professional and Technical Readiness and Performance
  • Feedback from Field and Key Stakeholders on effectiveness and quality of Engagement
  • Performance and stability of key operational metrics such as NSAT and Initial Response

Qualifications

Qualifications:
  • 8 years of related experience in a Microsoft Global Technical Support Center, Microsoft Services or customer service industry.
  • 4 years minimum experience as a Manager of Managers or equivalent
  • Knowledge managing in a Cloud/Services environment
  • Proven communication skills at the executive level internally and externally
  • Proven track record in the management of global service delivery operations
  • Strong technical background in Enterprise technologies and cloud services

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.


Jobs Vacancy Related to Director Support Engineering:

13Nov

Director Support Engineering Dynamics India Jobs Vacancy in Microsoft . Microsoft opening great career opportunity and jobs vacancy for Director Support Engineering Dynamics India position. This jobs vacancy will be open for new jobs applicant starting for 13 Nov, 2018. 3+ years leading a global commercial technical customer support organization. CSS Dynamics is part of the CSS Cloud & AI Support Business Unit providing a range... ... Continue reading -->


07Sep

Director Support Engineering Apac Jobs Vacancy in Appsflyer Bengaluru. Appsflyer Bengaluru opening great career opportunity and jobs vacancy for Director Support Engineering Apac position. This jobs vacancy will be open for new jobs applicant starting for 07 Sep, 2018. Lead strategic planning with Global Support, drive exceptional results in all areas within the support group. Lead and scale a world-class customer support team... ... Continue reading -->


30Nov

Director Cloud Operations Jobs Vacancy in Forcepoint Bengaluru. Forcepoint Bengaluru opening great career opportunity and jobs vacancy for Director Cloud Operations position. This jobs vacancy will be open for new jobs applicant starting for 30 Nov, 2018. Provide 24x7 on call support and handle high severity escalations. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide.... ... Continue reading -->


12Oct

Payments Delivery Director Jobs Vacancy in Barclays Pune. Barclays Pune opening great career opportunity and jobs vacancy for Payments Delivery Director position. This jobs vacancy will be open for new jobs applicant starting for 12 Oct, 2018. Payments Delivery Director - 90206223. Stakeholder management up to Managing Director level will be required.... ... Continue reading -->


23Aug

Senior Director Product Engineering Jobs Vacancy in Fis Pune. Fis Pune opening great career opportunity and jobs vacancy for Senior Director Product Engineering position. This jobs vacancy will be open for new jobs applicant starting for 23 Aug, 2018. Ability to analyze client's business needs and determine related information services support. Be a great manager, mentor, and leader of the team and broader... ... Continue reading -->


  • Company: Fis
  • Location: Pune MH
  • Added: 30+ days ago