20 Apr

Service Delivery Manager Jobs Vacancy in Foresight Group International Noida

Position
Service Delivery Manager
Company
Foresight Group International
Location
Noida UP
Opening
20 Apr, 2019 25 days ago

Foresight Group International Noida urgently required following position for Service Delivery Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Service Delivery Manager Jobs Vacancy in Foresight Group International Noida Jobs Details:

Location
Noida


Country
India


Job Type
Full-Time Regular


Job Description

Job Duties

Key components of the responsibilities are as mentioned below:

  • Responsible for remote & onsite IT Application Managed Services, working in global culture and managing multiple teams in various technical domains to meet defined SLAs, collaboration with practices and stakeholders
  • Day to day queue management, focused on aging of tickets and trends, consolidation at H&MS level for all reports and operational metrics
  • Productivity improvement on repeatable tasks, process improvement and Escalation management, tracking and reporting
  • Preparing and publishing snapshots / dashboards on key performance indicators on account health and individual performance in team
  • Good exposure and experience of managing client engagement & communication, presenting solutions, engagement of business stakeholders for developing & delivering business solutions
  • Responsible for people development including ongoing training, skill building, deployment and career growth

Education & Other Qualifications

  • Bachelor’s or Master’s degree from reputed Institute/University
  • Exposure into various SDLC models and Software Test life cycle

Essentials

  • ITIL V2 / V3 Foundation or above certification
  • 10 + years of experience in IT Infrastructure and Application Managed Services, handling multiple customers in a middle management position
  • Should possess excellent communication skills, inter personal skills, people /t eam management & strong leadership skills
  • Experience in understanding business requirements of an organization and aligning delivery to meet the business objectives
  • Should have experience in designing and implementing quality procedures, process & documentation methodology
  • Good exposure to IT Infrastructure management tools & technologies g. ITSM tools and strong understanding of Incident management, configuration management, Problem Management, Service Requests, Change management, capacity planning and service level monitoring
  • Should have wide cultural exposure in managing complex customer interactions & ability to drive results in ambiguous situations

Knowledge of following would be added advantage

  • Pharmaceutical / Life Sciences/ Drug Safety domain and products
  • PMP and/or PRINCE 2 certification is desirable
  • Understanding of upcoming technologies in Cloud Computing, Desktop Virtualization, Server Virtualization products & IT security


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