13 Jan

Fraud Analyst Captive Bank Jobs Vacancy in Semi Tech Process Bangalore Provizor Bengaluru

Fraud Analyst Captive Bank
Semi Tech Process Bangalore Provizor
Bengaluru KA
13 Jan, 2018 30+ days ago

Semi Tech Process Bangalore Provizor Bengaluru urgently required following position for Fraud Analyst Captive Bank. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Fraud Analyst Captive Bank Jobs Vacancy in Semi Tech Process Bangalore Provizor Bengaluru Jobs Details:

We have opportunities for Specialist positions in our Fraud group.
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection inthe industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategiesare aimed at mitigating fraud losses to the Bank and our customers.

-Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
-Engage in interactive dialogue with customers through active listening
-Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
-Fluency in Windows Operating Systems and Microsoft Office tools
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.

Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The team decisions claims for payment or denial according to federally regulated guidelines. Customer Claims receives over 5 million calls and processes over 3 million claims annually with over 1000 associates in sites across the US, Philippines and India.

Roles and Responsibilities: -
Lead by Example
Implement/impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available.
Consistently look for innovative ways to improve on productivity, motivation and development of employees
Leverage on the expertise of employees within the group and other teams to improve overall performance.
Model the organization's core values, service principles, and philosophies. Walk the Talk.
Share and leverage best practices across teams with the function and outside of it.
Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

-Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
-Must be willing to work in an environment that requires phone-based customer interaction
-Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a -Windows-based environment strongly preferred
-High School Diploma or equivalent required

Salary: INR 2,25,000 - 5,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: banking customer support customer interaction fraud detection customer service executive customer service representative customer service associate customer care representative customer care associate sales associate

Desired Candidate Profile

Doctorate - Doctorate Not Required

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