17 May

Team Lead Cloud Support Azure Aws Office Jobs Vacancy in Softwareone Gurgaon

Position
Team Lead Cloud Support Azure Aws Office
Company
Softwareone
Location
Gurgaon HR
Opening
17 May, 2018 8 days ago

Softwareone Gurgaon urgently required following position for Team Lead Cloud Support Azure Aws Office. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Team Lead Cloud Support Azure Aws Office Jobs Vacancy in Softwareone Gurgaon Jobs Details:

Overview


Globally headquartered in Stans, Switzerland with a local presence in 80+ countries, our 3,000+ technology experts help our customers optimize all aspects of their software portfolio, leveraging our extensive technical and commercial expertise and strong knowledge of and relationships with all main publishers, such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfee, and many more.

We have been growing by over 30% year on year for the last 10 years and our revenue is over 7bn USD in Sales.

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE leaders are energized, super agile and are laser focused on delivering world class Customer Satisfaction and results.

Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

They are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

Hear it from our Leaders on how SoftwareONE has been transforming the industry.

Responsibilities


As the Team Lead – Cloud Support you will provide effective management across the SoftwareONE Cloud Support group, 24x7. You will provide process improvement and project manage the escalation support for customers relating to all Services provided by SoftwareONE Cloud Support.
Responsibilites also include facilitating training and workshops for SoftwareONE Cloud Support personnel in your team.
Provide escalation support for Cloud Support Agents where customers have customer satisfaction issues.
Mentor team members and assist them with their professional development.
Providing input to SoftwareONE Services and Solutions roadmap.

Qualifications


Garduate or a Post Graduate
7-8 years of experience in Azure or AWS
Experience in Team handling.
Experience in Service Delivery Management.
Ability to converse with senior stakeholders.
Excellent communication and presentation skills.
Proven ability to lead customer engagements.

Expert use of MS Office Suite, and Microsoft CRM.

ITIL Practitioner Level certified (minimum).

Excellent problem solving and assertive consultative skills.
Flexibility to work in 24*7 shifts.


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