Team Lead Infrastructure Operations Jobs Vacancy in Eaton Pune
Eaton Pune urgently required following position for Team Lead Infrastructure Operations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Team Lead Infrastructure Operations Jobs Vacancy in Eaton Pune Jobs Details:
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
Eaton India Information Technology Center (EITC) is focused on the key objective of creating value for Eaton’s Enterprise IT needs and contributes to key strategic objectives by leveraging the talent base in global and regional initiatives that improve Eaton’s competitive advantage, standardization and drive cost out. EITC provides an environment and opportunity to accelerate individual careers in a challenging environment that provides exposure to a world class Information Technology footprint. Employees at EITC are currently part of a globally diverse team of IT professionals who own and deliver solutions to our internal and external customers through capabilities in areas such as ERP, Engineering, Customer Facing Solutions, Business Intelligence, Architecture, Integration, Infrastructure, QA, Application development, Project Management, Security and Compliance etc.
At EITC, we are currently looking for experienced IT professionals to join our Infrastructure COE (INFCOE) to provide 24x7 system Monitoring of Critical Eaton IT Systems including the Mainframe Consoles and all Critical IT Servers and components via established Monitoring methods. Respond to system requests as needed and resolve issues where possible. Make callouts to responsible teams as needed to ensure critical systems remain or are returned to operational status.
A. Lead end to end L1 and Global Command Center competency for day to day Command Center Operations in 24x7 environment.
B. Provide technical leadership during complex problem solving and manage customer escalations/ operational reviews time to time
C. Delivery management- Accountable for achieving the overall L1 and CCO deliverables, ensuring SLAs, schedule, quality and customer satisfaction. Leverage ITIL framework.
D. Ability to successfully handle multiple, complex engagements simultaneously. Proven experience at developing and maintain relationships with other IT stake holders, customers, and executives.
E. Responsible to improve productivity of CCO organization.
F. Talent management - Responsible for hiring, development and retention of employees
G. Provides direction to staff and Monitors job performance through direct observation and provides necessary coaching, counseling and motivation to maximize employee contribution and organizational performance. Provide overall resource management and shift coverage scheduling.
H. Impart industry and technical knowledge by continuously working to develop and advance the skill sets needed to grow the organization
I. Promotes the development of strong, cooperative relationships between L1& L2 and other key stakeholders.
J. Facilitate the daily operations review meeting; Participate in shift hand-off to ensure seamless support at shift turnover Qualifications
Strong work ethic; highly organized; ability to work under minimal supervision and to deal with pressure situation.
Excellent problem solving/ analytical skills. Flexibility, adaptability, and ability to deal with ambiguous situations on a consistent basis .
Ability to lead, motivate and direct a workgroup.
Ability to influence others to achieve results.
Possesses operational command of the business.
Possesses strong product/technology/industry knowledge.
Strong verbal and information gathering skills
Strong communication and stakeholder management skills
Good team management skills
Complete Understanding of Remote Infrastructure Management Business
Strong Process Governance and Process Improvement Knowledge
Strong Understanding of Global Command Center, L1 Support Model and the Work Flow between L1 to L2.
A. Knowledge of Data Center Technologies, Facility Maintenance, Wide Area Network and Security.
B. Knowledge of Operating systems like Windows, Unix, Linux, HP-UX, Solaris, AS/400, Mainframe etc.
C. Knowledge of Control-M, CA-7, Sysview, OPS MVS, Remedy, QMMmonitor, HP Operations Manager, MAPICS, Oracle, Progress, Avamar, Netbackup etc.
D. ITIL V3 Certified
E. Any Technical Certifications will be preferred.
F. 7-9 Years of Total IT Experience
G. Education - B.E/B.Tech/MCA or equivalent
- This position requires excellent communication skills to effectively perform its essential functions.
- This position requires well-developed computer skills to perform its essential functions.
- The Data Center is a 24X7 operation that will require 24X7 availability including holiday and vacation coverage.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Team Leader/Supervisor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time