17 May

Senior Architect Jobs Vacancy in Csg Systems Bengaluru

Position
Senior Architect
Company
Csg Systems
Location
Bengaluru KA
Opening
17 May, 2018 8 days ago

Csg Systems Bengaluru urgently required following position for Senior Architect. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

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Senior Architect Jobs Vacancy in Csg Systems Bengaluru Jobs Details:

Job Summary


The Senior Architect is responsible for client management and day to day technical responsibilities of Managed Services customers. The Sr Architect leads a team delivering SLAs and milestone based deliverables against defined targets for Operations, Development and Support of the CSG software assets and solutions.


This position has two core areas of responsibilities: Delivery Management & Technical Operations. The Technical Service Manager is responsible for managing the daily operations of the Managed Services Delivery processes and providing technical support to the offshore Delivery Operations & onsite L2 team and customer support teams. The Sr Architect provides technical support & guidance for the 24/7/365 MS / BSS environment (Business IT, Billing, Rating, Application Support, Product Management) so that the system operations runs effectively at all times which includes continuous monitoring of all services, and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage. The TSM is responsible for all written and verbal communication regarding the status of significant/high priority problems & defects and as well as the overall delivery of CRs/Change.


The Sr Architect provides overall technical leadership for large and complex architecture solutions involving a major product or implementation step, which may include research and technical investigation, ensuring end to end functionality of the software is within scope of the business needs, and the solution interfaces successfully with the customer’s enterprise architecture. The TSM translates customer requirements into software specifications, identifying and defining methodology, processes and quality assurance requirements. The TSM collaborates, coaches and mentors Architects and other members of the support and development teams to promote product and industry knowledge. The TSM makes proactive technical recommendations and ensures compliance to standards.


Job Title: Senior Architect

Job Family Group: Professional Services / COSM

Job Family: Architecture, Snr

Direct Reports? Yes

Global Level Description: Operational Leadership A



Job Summary


The Sr Architect will be responsible for client management and day to day technical responsibilities of Service Management customers. Leading a team delivering SLAs and milestone based deliverables on target for Operations, Development and Support of the CSG software assets and solutions.


This position has two core areas of responsibilities; Delivery Management & Technical Operations. The Technical Service Manager will be responsible for managing the daily operations of the Managed Services Delivery processes and provide technical support to the offshore Delivery Operations & onsite L2 team and customer support teams. Ensure adequate technical support & guidance for the 24/7/365 MS / BSS environment (Business IT, Billing, Rating, Application Support, Product Management) so that the system operations is running effectively at all times which includes continuous monitoring of all services, and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage. The role is responsible for all written and verbal communication regarding the status of significant/high priority problems & defects and as well as the overall delivery of CRs/Change.


The Sr Architect provides overall technical leadership for large and complex architecture solutions involving a major product or implementation step, which may include research and technical investigation. Thus, ensuring end to end functionality of the software is within scope of the business needs, and the solution interfaces successfully with the customer’s enterprise architecture. Translate customer requirements into software specifications. Proactively identifies and defines methodology, processes and quality assurance requirements. Collaborates, coaches and mentors the architect and development team to promote product and industry knowledge. Recommends and ensures compliance to standards.



Essential Job Functions


Responsibility

% of Time

Provides technical leadership and accountability for the design and implementation of a major product or subsystem for a large and complex solution within the customer’s enterprise architecture.

Lead the implementation and operations of offshore CSG DevOps.

Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects

Ensures technical viability of solutions as defined in the Statement of Work and subsequent change requests, identifying, resolving and mitigating technical issues and risks.

Creates and/or validates work estimates and skills required to assist project management with task scheduling and resource requests, including providing technical task identification and proposed delegation.

Coordinates with development and test teams to keep the deliverables on target and on time.

Manages technical customer interactions from kick off through UAT.

65%

Works with customer to gather and document requirements, guiding the customer to develop requirements across multiple domain areas.

Creates designs that meets the customer requirements, fits within the OSS/BSS infrastructure and is designed to make the best use of company product offerings.

20%

Coaches and mentors other project members to increase their understanding of the customer and technology.

15%

Act as the point of escalation for the offshore and onshore Service Desk and 2nd/3rd line teams for technical support issues.

Provides feedback to the solution engineering team for improvements, market trends and product issues.

Pursues knowledge of upcoming product features as they are made known or released

May participate as a member of the solution engineering team, providing both regional and global guidance regarding solutions and methodologies.

Ongoing

Guide technical teams to deliver a flexible and scalable solution

Provide mentorship and supervise developers/testers/operations analysts

Proactively work with the Business Units & Operations team in the development of best practice procedures for new and existing BSS/OSS solutions

Ongoing

This job requires domestic and/or international travel up to 25%.

Ongoing

Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Ongoing




NOTE: The purpose of this job description is to describe the general nature and level of work performed and it is not intended to be all-inclusive. An employee may perform duties outside of their normal responsibilities as needed.



Typical Interactions/Relationships

(This job typically interacts with the following individuals and groups.)


External – Customers


Develops and maintains cross-functional partnerships with other CSG departments to ensure customer issues are resolved and CSG retains a vendor of credibility reputation.


Internal – Team, unit, and project management staff and other functional areas of the company including solution engineering, development and product management


Work Environment

(Work environment including any noise, equipment, space, temperature, etc. conditions.)


  • Standard office environment

Education

(Education, training and/or certifications typically required to successfully perform the job.)


  • Bachelor’s degree in Computer Science, Engineering or Business or equivalent education/experience required.


Experience

( Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.)


  • 10 years software development and application implementation experience
  • Senior design experience in UNIX and database applications
  • Telecommunications industry experience and in-depth knowledge of related products
  • Experience in implementing technologically complex projects.
  • Quality assurance experience to include use of configuration techniques and tools that includes experience in setting up automated checking of coding standards and code coverage using open source tools
  • Ability to work closely with clients to scope technical requirements and produce detailed architecture and design for implementation
  • Ability to lead the delivery of complex solutions, working closely with the customer & project teams to ensure delivery according to architectural best practice (within agreed scope, time, financial and quality measures)

Preferred

  • Technical project management experience
  • Agile methodologies experience

Knowledge, Skills and Abilities

(Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities that are also beneficial to have in this job.)


  • Subject matter expert for one or more CSG products and implementation steps or domain areas, including the business value associated with the delivery of the technical solution.
  • Knowledge of CSG’s product portfolio.
  • Broad understanding of business technology, telecom networks, and data structures.
  • Strong design skills with ability to document the designs.
  • Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories.
  • Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.
  • Excellent verbal and written communication skills to influence and gain cooperation. Ability to suitably adapt communication based on the audience, e.g. technical vs. management.
  • Ability to speak, write and understand English.
  • Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate.
  • Ability to travel domestic and international for extended duration onsite based on requirements of the project.
  • Non-standard work hours may be required and the ability to be on-call.
  • Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Technical Requirements-

  • CSG product skills
    • Extensive working knowledge of Singleview CE/CB
    • SV Integration & development
    • SV Customer Management/Product Management
    • SV Rating and Charging/Commerce Engine/Billing and Invoicing/Taxation
    • SV Environment Support
    • Singleview Development & Configuration
    • HAC Support, design & implementation
    • Knowledge of IME
    • Knowledge of WBMS
  • Unix skills:
  • Create & modify shell scripts
  • Full system administration
  • Monitor performance using standard utilities
  • Oracle skills:
  • Extensive working knowledge of Oracle SQL command is necessary
  • Knowledge of Oracle databases
  • PL/SQL
  • Knowledge of SAP BO Reporting would be an advantage
  • Oracle Discoverer would be an advantage
  • C/C++
  • Python
  • Perl
  • HAC/RAC
  • Java
  • Linux
  • SOAP
  • Tuxedo
  • XML

________________________________________________________________


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