Team Leader Jobs Vacancy in Intarvo Technologies Limited Bengaluru
Intarvo Technologies Limited Bengaluru urgently required following position for Team Leader. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Team Leader Jobs Vacancy in Intarvo Technologies Limited Bengaluru Jobs Details:
Roles & Responsibilities:
To manage a large and diverse team of CSAs working towards pre-defined targets
Ensure prompt and accurate service and achievement of targets
Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate agents in a monotonous job environment
Develop agent skill sets and manage personal development goals for the agents
To be accessible when a CSE has grievance that needs escalation.
Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team
Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
Need-based escalation of decisions and ensure proper follow-up of the same
Personality: Strong Communication Skills, Convincing ability, Mature, Self motivated, Accessible, Analytical Skills, Focus on Quality, Target Oriented, Crisis and conflict management, Decision Making, Enthusiastic, High on Integrity, Receptive to feedback, Unbiased
Personal: Ability to put forth ideas, Take initiative, Patience, Proactive, Ability to handle stress, Capable of leading ateam, Ability to work with numbers, Good Listener, Cooperative, Ability to delegate responsibility, Ability to drive results, Provide positive feedback
Specific Job Skills: Ability to resolve issues, Comprehensive knowledge about the product basket, Align individual goals to Organizational Goals, Skilled in Communication, Comprehension, Composition and Problem solving skills, Commitment to quality and ability to manage performance and change
Desired Candidate profile:
Good inter-personal skill to interact with different department
Good knowledge of Ms-Office.
Good Mailing Etiquettes
Willing to join at the earliest.