16 May

Credit Specialist Jobs Vacancy in American Express Gurgaon

Position
Credit Specialist
Company
American Express
Location
Gurgaon HR
Opening
16 May, 2018 30+ days ago

American Express Gurgaon urgently required following position for Credit Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Credit Specialist Jobs Vacancy in American Express Gurgaon Jobs Details:

This is a Band 28 requisition.

JOB OVERVIEW:
Key responsibilities include, but are not limited to the following:
1. Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
2. Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
3. Meet metrics on VOCM, quality, contact rate and collection.
4. Shift 24X7 This role may be subject to additional background verification checks.
Qualifications

QUALIFICATION:
1. Graduate with 1-3 years of experience.
2. Multi-skilled across card platforms/products is preferable.
3. Should display a penchant for Result Orientation & Personal Accountability.
4. Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
5. Should possess sound Analytical, Decision Making and Problem Solving Skills.
6. Proficiency in MS Office - Excel, PowerPoint and Word preferred.
7. Strong Team Player with high level of integrity.
8. Strong Knowledge of American Express Product, Policies & Procedures.
9. Change Management Ability & self motivating skills.
10. Demonstrated ability to work effectively within a team environment as well as independently.
Language: English

ReqID: 18007163
Schedule (Full-Time/Part-Time): Full-time


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