23 Feb

Team Leader Operations Jobs Vacancy in Aalka Travels Gurgaon

Position
Team Leader Operations
Company
Aalka Travels
Location
Gurgaon HR
Opening
23 Feb, 2018 30+ days ago

Aalka Travels Gurgaon urgently required following position for Team Leader Operations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Team Leader Operations Jobs Vacancy in Aalka Travels Gurgaon Jobs Details:

Are you highly creative and looking for an amazing outlet to express yourself? Do you believe that you have lasting solutions that can elevate the web or mobile experience? Are you interested in resolving business challenges so that organizations can achieve more than ever before? If you can answer yes to any of these questions, the we can make some space for you.

Job Profile: Team Leader - Operations (Operations, International & Domestic Hotels and Packages)

Job Purpose:
The purpose of this role is to manage our team and provide effective guidance and ensure smooth operations.

The key objective of this role is to manage in real time customer contact queues to maximize and increase centers operational capacity whilst at all times ensuring excellent customer service delivery.

As a Team Leader the incumbent will also be responsible to manage the development of the Team, providing training and support to Team to deliver on customer purpose.

Key Accountabilities:
Accountable for smooth flow of operations. To create a conducive and stimulating environment for the team members to accomplish their goals.

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

Take personal responsibility for providing excellent customer service for all our customers, by the prompt resolution of customer service issues. Handles escalations effectively so as to minimize the same.

Monitor random inbound calls to improve the quality of call interactions, minimize errors and deliver a high quality service.

Conducts quality checks to ascertain whether PNRs are properly updated with customer profiles (dead codes are mapped or not / frequent fliers information updation / meals additions)

Assure that the team addresses all relevant issues within the specifications and various standards.

Supervises call responses of the Team Member and checks for TAT (Turnaround Time with prioritization of work is maintained or not).

Control, monitor and review the delivery of services in accordance with agreed targets and services standards of the Organization.

Manage appropriate staffing levels and rosters. Supervise the workflow to ensure the effective management of all customer contact channels.

Responsible for maintaining discipline, leave and absenteeism of team on the floor

Provide effective management, motivation, training and development to the Team Member

Must know the Role of HR & Admin

Manage individual performance, providing training, feedback and coaching to support individual development and maintain the morale and motivation of employees.

Plan, schedule and facilitate monthly team meetings. Assists management with hiring processes and new team member training

Conducts team meetings to update members on best practices and continuing expectations.

Generates comprehensive and detailed reports on integrity issues and customer complaints and shares to branches

Having capability to convert sales from existing E-lead, Walk-In, Email Lead

Qualifications and Experience

Bachelor's Degree / Diploma in Tourism

Master's Degree (Master in Tourism Management) preferred.

Total 4-10 years of relevant experience

Proven work experience as a team leader or supervisor


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