Cloud Email Security Ces Operations Jobs Vacancy in Cisco Bengaluru
Cisco Bengaluru urgently required following position for Cloud Email Security Ces Operations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Cloud Email Security Ces Operations Jobs Vacancy in Cisco Bengaluru Jobs Details:
What You'll Do
The Cloud Email Security IronPort Customer Engineer provides industry-standard technical support in a professional manner. They resolve customer issues and close customer tickets efficiently. The CE will support small, medium and large (Fortune 500) IronPort customers during post-sales periods. They will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front.
- Bachelor's degree (or equivalent experience) is required
- Absolute passion for customer satisfaction
- At least 3 years in a role with customer-facing support responsibilities
- Standard troubleshooting skills and diligence
- Strong written and verbal communication skills
- Strong working knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP.
- Strong UNIX system administrator skills
- Good networking knowledge, they should have a strong understanding of switches, routers, firewalls and subnetting.
- Experience with shell scripting in PERL and other scripting languages and experience with FreeBSD is a plus.
- Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure
- Experience deploying and maintaining an e-mail or web security appliance
- Experience deploying and maintaining Windows Active Directory (2000/2003) or comparable LDAP technologies
- Experience deploying and maintaining Microsoft Exchange (2000/2003) or comparable
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