17 May

Cloud Email Security Ces Operations Jobs Vacancy in Cisco Bengaluru

Cloud Email Security Ces Operations
Bengaluru KA
17 May, 2018 5 days ago

Cisco Bengaluru urgently required following position for Cloud Email Security Ces Operations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Cloud Email Security Ces Operations Jobs Vacancy in Cisco Bengaluru Jobs Details:

What You'll Do

The Cloud Email Security IronPort Customer Engineer provides industry-standard technical support in a professional manner. They resolve customer issues and close customer tickets efficiently. The CE will support small, medium and large (Fortune 500) IronPort customers during post-sales periods. They will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front.

The CE has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features. They work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. They demonstrate good judgment in selecting methods and techniques for obtaining solutions and interact commonly with senior internal technical personnel. Unusual failures, new product defects and custom function requests are sometimes escalated to Cisco TAC or Application Engineering (AE) for technical resolution, with the CE maintaining control of the account and communicating with the customer throughout the entire resolution process.

Who You'll Work With
The team is responsible for incident management and reactionary response to system and customer service requests. Assist customer with how to configure and setup the IronPort appliance. React to monitoring alarms (automated tickets) from Nagios. Provide in-depth knowledge and skill set to troubleshoot and diagnose complex mail delivery issues for our customers. As we all know well - email is vital to any organization and our customer expect the best service possible.

Who You Are
Minimum Qualifications:

  • Bachelor's degree (or equivalent experience) is required
  • Absolute passion for customer satisfaction
  • At least 3 years in a role with customer-facing support responsibilities
  • Standard troubleshooting skills and diligence
  • Strong written and verbal communication skills
  • Strong working knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP.
  • Strong UNIX system administrator skills
  • Good networking knowledge, they should have a strong understanding of switches, routers, firewalls and subnetting.
  • Experience with shell scripting in PERL and other scripting languages and experience with FreeBSD is a plus.
  • Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure
  • Experience deploying and maintaining an e-mail or web security appliance
  • Experience deploying and maintaining Windows Active Directory (2000/2003) or comparable LDAP technologies
  • Experience deploying and maintaining Microsoft Exchange (2000/2003) or comparable

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco

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Cloud Email Security Ces Operations Jobs Vacancy in Cisco Bengaluru. Cisco Bengaluru opening great career opportunity and jobs vacancy for Cloud Email Security Ces Operations position. This jobs vacancy will be open for new jobs applicant starting for 17 May, 2018. The Cloud Email Security IronPort Customer Engineer provides industry-standard technical support in a professional manner.... ... Continue reading -->