13 Jan

Senior Customer Success Specialist Jobs Vacancy in Insideview Inc Hyderabad

Position
Senior Customer Success Specialist
Company
Insideview Inc
Location
Hyderabad TS
Opening
13 Jan, 2018 4 days ago

Insideview Inc Hyderabad urgently required following position for Senior Customer Success Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Customer Success Specialist Jobs Vacancy in Insideview Inc Hyderabad Jobs Details:

The Position:

As a Customer Success Specialist you will ensure that each assigned account achieves the highest level of customer success and end-user adoption. You will be the point of contact for the customers while driving renewals.

Responsibilities:

Own and be accountable for ensuring customer seat retention and contract renewal

Provide excellent customer service being the single point of contact to help the customers understand the value proposition of InsideView paid licenses

Answer questions related to their InsideView subscription and help them make most of the self-service materials, user community and online public training classes

Meet and exceed monthly/annual license renewal targets

Document all client communications and progress status in CRM

Collaborate with Sales, Customer Success Managers and Billing Team on renewal and upsell opportunities

Develop and maintain quarterly renewal forecast and generate periodical reports for business review discussions

Analyse, recommend and implement process improvements

Skills/Experience:

Experience in account management including renewals, upsell/downsells and contracts

Background in direct customer advocacy and engagement in post-sales/sales support in a B2B tech-company environment

CRM experience and SaaS environment exposure preferred

Knowledge of professional sales methodologies and sales cycle domain

Proven track record of meeting and exceeding license renewal targets

Proficient in MS Word, Excel, and PowerPoint and Able to manage multiple deliverables

Experience in facilitating meetings/training sessions (on-site or virtually) for both external customers and internal colleagues

Behavioural & Interpersonal Skills:

Demonstrates maturity, judgment, negotiation/influence skills, leadership skills essential for an account renewal and upsell

Able to work independently and as an integral part of a cross-functional team

Able to thrive in a startup environment - moving quickly, adapting well to change, thinking strategically and tactically executing a plan

Quick learner and result oriented

Qualification:

College graduate with 2 years of relevant experience in customer relationship management and renewals in SaaS product company

Location: India - Hyderabad

Working Hours: US business hours


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