09 Feb

State Dass Support Jio Point Jobs Vacancy in Reliance Jio Infocomm Limited Pune

Position
State Dass Support Jio Point
Company
Reliance Jio Infocomm Limited
Location
Pune MH
Opening
09 Feb, 2018 30+ days ago

Reliance Jio Infocomm Limited Pune urgently required following position for State Dass Support Jio Point. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

State Dass Support Jio Point Jobs Vacancy in Reliance Jio Infocomm Limited Pune Jobs Details:

Job Responsibilities :
1. To establish and maintain Jio Point Service
2. To liaison with DASS team with Jio Point team & S&D team for
service operations
3. To ensure customer satisfaction, to avoid escalation of issues
4. To ensure service policy adherence by Jio Point personnel
5. To be responsible and accountable for Service Deliverables in the Jio
Point and Jio Store/MiniDX
6. To ensure coordination between Jio point & Jio Centre to support
walk in customers
7. To balance the flow of incoming calls at JP/JC & ensure load
balancing at various jio point
8. Manage & Monitor KPIs of JP, within guidelines given.
9. Ensuring adequate amount of manpower to cater to all customer Calls.
10. To motivate the team to enhance performance levels by identifying
gaps / needs and providing necessary skills / training.
11. To mentor and counsel JP/JC DRS when ever necessary.
12. To motivate the SPC/Trainer so as to ensure that they deliver

Education Requirement :
BE / Diploma /Graduate BSc Full Time

Experience Requirement :
8 - 10 years

Skills & Competencies :
customer service for mobility products
After sales network setup
Carry-in service operations


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