17 May

Expert Technical Support For Customer Engineering Tools Jobs Vacancy in Schneider Electric Bengaluru

Position
Expert Technical Support For Customer Engineering Tools
Company
Schneider Electric
Location
Bengaluru KA
Opening
17 May, 2018 30+ days ago

Schneider Electric Bengaluru urgently required following position for Expert Technical Support For Customer Engineering Tools. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Expert Technical Support For Customer Engineering Tools Jobs Vacancy in Schneider Electric Bengaluru Jobs Details:

Support technical escalation of Expert Level issues

The primary mission is to solve technical problems by answering day-to-day customer escalation issues for Commissioning and Configuration software products. Also in charge of setting up product information data for CCC purposes and troubleshooting guides & videos on our website – which is especially important in connection with new products launches. In addition, participate in new project development, reviews and technical tests, and help improve service performance, upgrade CCC service tools and processes as well as contribute to customer specific analysis reports.

Qualifications

Technical profile with commercial understanding

  • Bachelors degree in Engineering or other technical degree
  • In addition, you have at least 8 years of related experience in expert technical support, field service activities or in research & development.
  • Fluent in English (written and spoken) other languages will be a plus.

As a person, you are independent with strong communication and networking skills. With your solid electrical and electronics understanding, you are able to solve complex problems as well as to explain technical information to others. At the same time, you are flexible and result-oriented and you are able to bridge the gap between the technical sphere and the rest of the organization thereby providing our customers with the best possible service and solutions.

Technical skills:

  • Strong know-how of Windows operating system
  • Know-how on Unix OS: installation / configuration – Basic knowledge.
  • Strong knowledge on networks / communication protocols / data string analysis
  • Strong knowledge on industrial BUS protocols / MODBUS / TCP IP / ......
  • Programming languages: C / Visual Basic /Scripting ...
  • System Information / software basic knowledge: installation / configuration / back-up / restauration / …
  • Know how on troubleshooting tools like Wireshark / mod poll / ....
  • Know how of Customer Engineering tools for electrical domain
  • Electrical & Electronics Domain knowledge / Schema / Components /…
  • Basic Domain Knowledge on Circuit Breakers, Communication Gateways , smart panels,....

Primary Location

: IN-Karnataka-Bangalore

Schedule

: Full-time

Unposting Date

: Ongoing


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