11 Jun

Customer Support Engineer Jobs Vacancy in General Electric

Position
Customer Support Engineer
Company
General Electric
Location
Opening
11 Jun, 2018 7 days ago

General Electric urgently required following position for Customer Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Engineer Jobs Vacancy in General Electric Jobs Details:

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Responsible for developing and maintaining strong interpersonal relationships with customer
representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to
a modality or modalities in the assigned area

Essential Responsibilities:
Technical: Maintains all models specific to a modality in the assigned area..
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
Acts to ensure satisfaction to primary customers. LCT: Assists in Account Sales visits; helps train
others where necessary; identify Sales opportunities and communicate to account team. Business
growth: Assists in the growth and direction of business in his/her geographic area. Productivity:
Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes
all administration tasks on time. Ensures timely completion of FMIs and PMS inspections
documentation for assigned accounts. Installation: Plays a leading role in complex and
multifuntional rooms. Shares best practices. Maintain effective quality systems and programs
compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Qualifications/Requirements:
Qualified to Electrical, Electronics , Medical Electronics Degree level or equivalent.
Strong Technical knowledge & analytical skills.
2-4 years Field Services experience working on medical equipment ,preferably MR , CT , Cathlab
Comprehensive knowledge of a specific modality or multi-modalities.
Sought by others for guidance and advice. Profiency in English. Ability to work independently
with minimum direction.
High work standards and quality.
Initiative and motivation. Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills

Desired Characteristics:
1) Strong technical knowledge & working experience on medical equipment field service
2) Ability to effectively communicate within all levels of the organization
3). Demonstrated collaboration, negotiation & conflict resolution skills.
4) Excellent oral communication & report-writing skills

Locations: India; Ahmedabad, Surat


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