31 Jan

Officer Jobs Vacancy in Yes Bank Mumbai

Position
Officer
Company
Yes Bank
Location
Mumbai MH
Opening
31 Jan, 2018 30+ days ago

Yes Bank Mumbai urgently required following position for Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Officer Jobs Vacancy in Yes Bank Mumbai Jobs Details:

Job Description



Officer - (CON00000Q)

Description



Job Purpose:

Ensure customer service excellence & relationship management by delivering service to an Ultra-Premium product of customers with requisite courtesy & accuracy and adherence to service and sales compliance.

R ghend

Job Responsibilities:

  • Catering to service/product needs for an ultra-premium segment of YBL customers.

  • Ensure Customer service excellence by displaying complete onus to the customers query/problems

  • Delivering service with requisite Courtesy and Accuracy

  • Nil Defects (100% adherence to product and process)

  • Ensuring Nil Customer complaints

  • Escalating/highlighting customer problem incidences

  • Adherence to service and sales compliance

  • Cross Selling/up-selling on set products (assets and liabilities products)

  • Ensuring Process efficiency by achieving set targets of call quality.

Qualifications, Experience & Skills:

Qualifications:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:

  • Minimum of 3-4 years experience in customer service industry preferably having serviced HNW segment of customers/experience in hospitality.

  • Pleasant personality with excellent written and oral communication

  • Passion towards service & sales.

  • Enthusiastic and self-motivated

  • Ability to work in a dynamic environment

  • Good comprehension skills

  • Team player with a positive attitude

  • Knowledge about banking Industry will be an added advantage

Computer skills:

  • Conversant with MS-Office & working knowledge of contact center systems

  • Retail Asset System (FINONE),Lead Management systems, Vision Plus.

Other skills:

  • Excellent Business Communication skills. Multilingual skills will be a plus.

Good numerical, analytical & problem solving skills.

Qualifications



Job Purpose:

Ensure customer service excellence & relationship management by delivering service to an Ultra-Premium product of customers with requisite courtesy & accuracy and adherence to service and sales compliance.

R ghend

Job Responsibilities:

  • Catering to service/product needs for an ultra-premium segment of YBL customers.

  • Ensure Customer service excellence by displaying complete onus to the customers query/problems

  • Delivering service with requisite Courtesy and Accuracy

  • Nil Defects (100% adherence to product and process)

  • Ensuring Nil Customer complaints

  • Escalating/highlighting customer problem incidences

  • Adherence to service and sales compliance

  • Cross Selling/up-selling on set products (assets and liabilities products)

  • Ensuring Process efficiency by achieving set targets of call quality.

Qualifications, Experience & Skills:

Qualifications:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:

  • Minimum of 3-4 years experience in customer service industry preferably having serviced HNW segment of customers/experience in hospitality.

  • Pleasant personality with excellent written and oral communication

  • Passion towards service & sales.

  • Enthusiastic and self-motivated

  • Ability to work in a dynamic environment

  • Good comprehension skills

  • Team player with a positive attitude

  • Knowledge about banking Industry will be an added advantage

Computer skills:

  • Conversant with MS-Office & working knowledge of contact center systems

  • Retail Asset System (FINONE),Lead Management systems, Vision Plus.

Other skills:

  • Excellent Business Communication skills. Multilingual skills will be a plus.

Good numerical, analytical & problem solving skills.

Organization

: Contact Center

Schedule

: Regular


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