Service Desk Sme Role Jobs Vacancy in Semi Tech Process Bangalore Provizor Bengaluru
Semi Tech Process Bangalore Provizor Bengaluru urgently required following position for Service Desk Sme Role. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Service Desk Sme Role Jobs Vacancy in Semi Tech Process Bangalore Provizor Bengaluru Jobs Details:
Roles and Responsibilities: -
1. Is responsible for providing first class end to end support for technical inquiries and escalations coming from business customers.
2.Primary responsibilities are advanced troubleshooting of technical problems customers may encounter using particular application services, diagnosing and resolving client PC configuration issues, diagnose and resolve basic network conflicts and congestion issues, and advise our customers on the use of application via inbound and outbound phone calls and emails.
3.Will utilize the Account Management portal as well as other database tools and trouble ticket system to manage and track issues and escalations in accordance with service level agreements.
4.Additional support tasks and responsibilities include process and schedule adherence, assisting with customer migrations, and managing site administration functions.
Skill Set: -
1.Minimum of 2 years of experience in a call center supporting a network-based service or application, web-based/Internet experience.
2.Intimate knowledge of Office versions and Windows 2000/XP/Vista/7/10 -- must be able to install, configure, and maintain each of these OS's.
3.Strong understanding of the use and configuration of Internet browsers, specifically IE, Fire Fox, and Chrome.
4.Strong LAN/WAN diagnostic, proxy servers troubleshooting experience.
5.Understanding of the Internet and related concepts.
6.Understanding of various audio products; VOIP, IP phones, teleconference and protocols within are highly desired.
7.Creative thinker with excellent written and verbal English communication skills.
Must view customer satisfaction as something personally owns from beginning to end.
Notice Period: Maximum 2 weeks
Flexible to work in Shifts
Salary: INR 3,50,000 - 4,75,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills: it service desk technical support Laptop Support Desktop Support Technical Helpdesk IT Helpdesk Service Desk Helpdesk Tech Support TSE TSR TSO TSA SME Technical Subject Matter Expert Subject Matter Expert