17 May

Technical Support Engineer Jobs Vacancy in Computer Generated Systems Hyderabad

Position
Technical Support Engineer
Company
Computer Generated Systems
Location
Hyderabad TS
Opening
17 May, 2018 9 days ago

Computer Generated Systems Hyderabad urgently required following position for Technical Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Technical Support Engineer Jobs Vacancy in Computer Generated Systems Hyderabad Jobs Details:

Knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting.
Experience on hardware troubleshooting, installation, configuration.
In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
SLA Management & Good knowledge of IP addressing.
Address user tickets regarding hardware, software and networking.
Maintain computer peripheral devices and all inventory.
Knowledge of Patches installation - User End (from SCCM / WSUS Server).
Good knowledge of Domain environment - AD (User creation & policies).
Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
Network Protocols (TCP/IP, http, UDP, etc....)

Roles & Responsibilities:
1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.


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