Service Desk Process Jobs Vacancy in Semi Tech Process Bangalore Provizor Bengaluru
Semi Tech Process Bangalore Provizor Bengaluru urgently required following position for Service Desk Process. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Service Desk Process Jobs Vacancy in Semi Tech Process Bangalore Provizor Bengaluru Jobs Details:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion.
Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
Respond to questions from all emails and callers.
Become familiar with each client and their respective applications.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Become familiar with helpdesk policies and services.
Become familiar with the Systems, Network, Database, Desktop Engineers,programmers, developers, and each team in the IT Department.
Other duties as assigned by the Service Manager.
Freshers and Experienced(Any Graduates)
Undergraduate with minimum 6 months of experience
Good Communication skills
Salary: INR 3,00,000 - 4,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills: desktop support hardware networking it service desk troubleshooting user support service management customer service Technical Helpdesk IT Helpdesk Technical Support L1 Support L1 Support Engineer