13 Jan

Genesys Support Professionals For Navi Mumbai Jobs Vacancy in Techs Suit Navi Mumbai

Position
Genesys Support Professionals For Navi Mumbai
Company
Techs Suit
Location
Navi Mumbai MH
Opening
13 Jan, 2018 3 days ago

Techs Suit Navi Mumbai urgently required following position for Genesys Support Professionals For Navi Mumbai. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Genesys Support Professionals For Navi Mumbai Jobs Vacancy in Techs Suit Navi Mumbai Jobs Details:

Job Description
NP Immediate to 30 Days

Experience 2 to 12 Years

Role open at L1 /L2/L3

Role Purpose & Summary
Responsible for monitoring, running check lists, escalations to higher tier, incident handling, liaising with backend teams for Genesys outbound dialer / LCM (List Campaign Manager) applications. Performing first level administrative tasks and should have fair understanding of system architecture of outbound dialer, campaign management based applications. The key responsibility is to promptly respond to all production issues and ensure immediate response and maximum uptime. Also to carry out routine BAU changes and schedule activities.

Experience
2-3 years of experience in Contact center industry.
At least 2 years of hands-on experience on Outbound dialler platform (Genesys or Acqueon LCM) both for IVR blaster and agent based.
Should be able to coordinate with OEM for any L4 / PE support with necessary logs or configuration details.
Prior experience with Enterprise type accounts (L1/L2/L3 support)
Also required understanding of voice network technologies and products.
Exposure to Database and Windows/Linux is desirable.

Salary: INR 1,50,000 - 6,50,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time
Keyskills: genesys Contact Center Genesys framework Genesys application Genesys Track Server

Desired Candidate Profile

Education: UG -Any Graduate


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Genesys Support Professionals For Navi Mumbai Jobs Vacancy in Techs Suit Navi Mumbai. Techs Suit Navi Mumbai opening great career opportunity and jobs vacancy for Genesys Support Professionals For Navi Mumbai position. This jobs vacancy will be open for new jobs applicant starting for 13 Jan, 2018. Technical Support Engineer. Prior experience with Enterprise type accounts (L1/L2/L3 support). Should be able to coordinate with OEM for any L4 / PE support... ... Continue reading -->