Genesys Support Professionals For Navi Mumbai Jobs Vacancy in Techs Suit Navi Mumbai
Techs Suit Navi Mumbai urgently required following position for Genesys Support Professionals For Navi Mumbai. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Genesys Support Professionals For Navi Mumbai Jobs Vacancy in Techs Suit Navi Mumbai Jobs Details:
NP Immediate to 30 Days
Experience 2 to 12 Years
Role open at L1 /L2/L3
Role Purpose & Summary
Responsible for monitoring, running check lists, escalations to higher tier, incident handling, liaising with backend teams for Genesys outbound dialer / LCM (List Campaign Manager) applications. Performing first level administrative tasks and should have fair understanding of system architecture of outbound dialer, campaign management based applications. The key responsibility is to promptly respond to all production issues and ensure immediate response and maximum uptime. Also to carry out routine BAU changes and schedule activities.
2-3 years of experience in Contact center industry.
At least 2 years of hands-on experience on Outbound dialler platform (Genesys or Acqueon LCM) both for IVR blaster and agent based.
Should be able to coordinate with OEM for any L4 / PE support with necessary logs or configuration details.
Prior experience with Enterprise type accounts (L1/L2/L3 support)
Also required understanding of voice network technologies and products.
Exposure to Database and Windows/Linux is desirable.
Salary: INR 1,50,000 - 6,50,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time
Keyskills: genesys Contact Center Genesys framework Genesys application Genesys Track Server
Desired Candidate Profile
Education: UG -Any Graduate