09 Feb

Administrator Desktop Support Jobs Vacancy in Wipro Ltd New Delhi

Position
Administrator Desktop Support
Company
Wipro Ltd
Location
New Delhi DL
Opening
09 Feb, 2018 13 days ago

Wipro Ltd New Delhi urgently required following position for Administrator Desktop Support. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Administrator Desktop Support Jobs Vacancy in Wipro Ltd New Delhi Jobs Details:

Mandatory Skills: Desktop Support

Job Description: Key skills required for the job are:

  • Desktop Support-L3 (Mandatory)
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents

Minimum work experience: 3 - 5 Years

Roles & Responsibilities: Minimum Experience Required: 3-5 YEARS Mandatory Skills: Desktop Support EUC Admin, Infra Trouble shooting and Operations, Desktop deployment, Windows OS Support Desirable Skills: Language Skills: English Language


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