17 Jan

Contributor Product Analyst Jobs Vacancy in Sabre Bengaluru

Contributor Product Analyst
Bengaluru KA
17 Jan, 2018 30+ days ago

Sabre Bengaluru urgently required following position for Contributor Product Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Contributor Product Analyst Jobs Vacancy in Sabre Bengaluru Jobs Details:

Req ID: 19090
Job Family: 5249

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

General Description:
Responsible for the analysis, replication and resolution from simple to high complexity problems, providing advanced support to more than 70 airline customers hosted in the Sabre reservations system.
Provides initial support through different communication channels using advanced software and diagnostic tools to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance.
Performs account management of different airlines, acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements (SLAs).

Under general supervision, conducts logical analysis from simple to complex customer issues related with SabreSonic system.
Delivers the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs.
Creates Service Request (SR) in Siebel ensuring data integrity and keeping record of all customer interaction with the Help Desk through proper incident documentation.
Performs problem replication in Sabre hosted environment.
Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.
Recognizes repetitive customer issues to facilitate the development of quality products.
Responsible, together with the assistance of the Account Team, for the prioritization of escalated Service Requests, working with Development and Marketing Solutions on that process.
Makes a conscious effort to contribute value-added services and ideas to our customers.
Ensures customer needs are satisfied, demonstrating a high sense of urgency. Proper problem impact assessment and escalates if necessary.
May hold scheduled calls with customers to review Service request status and prioritization.
On-call duties may be required.
May participate in customer visits and cutover support efforts.

Job Requirements

Core Skills
Excellent diagnostic abilities
Excellent written and oral communication skills
Must be organized and have good attention to detail
Proficient usability of Siebel CRM tool
Ability to work in a high-speed multitasking environment
Demonstrates ability to work under pressure and handling complexity.
Proven ability to work effectively in a team environment
Ability to absorb knowledge easily over a short period of time
Demonstrate high sense of urgency for sensitive issues
Proactive attitude to present and/or take over team projects/assignments
Flexibility in working hours. Ability to work different shifts in a 24/7 environment (periodical shift biddings)
Ability to handle critical issues, effectively communicating with internal and external stakeholders during problem resolution

Business Skills
Excellent telephone manners
Excellent customer service skills
Proficient in using computer software tools
Airline industry background is strongly desired
Ticketing background strongly desired.
Professional fluency in written and spoken English - proficient level required.
We envision very exciting times ahead for our SabreSonic® Team with many learning and growing opportunities. Don’t miss out this chance to join an empowered, energetic, innovative and future driven department!!

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

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