17 May

Team Lead Customer Service Jobs Vacancy in Groupon Bengaluru

Position
Team Lead Customer Service
Company
Groupon
Location
Bengaluru KA
Opening
17 May, 2018 30+ days ago

Groupon Bengaluru urgently required following position for Team Lead Customer Service. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Team Lead Customer Service Jobs Vacancy in Groupon Bengaluru Jobs Details:

  • Lead a team of 15-20 CSR’s on the floor who are directly interacting with the customers over email and chat.
  • Drive CSAT and productivity metrics for the business
  • Must be able to make case by case judgment calls based on CS policies and precedents, and know how to ask for help when necessary
  • Take on specific, deadline oriented projects as needed and professionally interact with Leaders in other departments
  • Ability to recognize and report on trends in the Customer Service queue
  • Stay proficient in all of the constantly evolving processes and policies within Groupon Customer Service functions
  • Remain a constant source for ongoing training and education for CSRs
  • Supervise work of direct reports, providing guidance, coaching, and motivation to drive maximum performance.

Review staff performance, identify development needs and work alongside HR

  • A total of 6+ years of experience operations
  • 2+ years of experience in team leader or similar role
  • Bachelor’s degree or equivalent preferred


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