16 May

Communication Specialist Jobs Vacancy in Citi Mumbai

Position
Communication Specialist
Company
Citi
Location
Mumbai MH
Opening
16 May, 2018 30+ days ago

Citi Mumbai urgently required following position for Communication Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Communication Specialist Jobs Vacancy in Citi Mumbai Jobs Details:

  • Primary Location: India,Maharashtra,Mumbai
  • Education: Bachelor's Degree
  • Job Function: Bus Strategy, Planning & Admin
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18027891

Description


We are looking for a skilled communicator to help execute Citi India’s vision to create best-in-class content for the Consumer Banking business with a sharp focus on digital media and platforms. The content covered by the incumbent would span across our products, processes, service functions, campaigns and business. The incumbent would be required to develop informative yet intuitive content across banking subjects to help our customers understand our products & services in a customer-centric and mobile-first environment.

The content created by the incumbent would be potentially hosted across Citi digital sites, Social media, emailers, SMS, Chat Bots, Tele-Scripts, IVR and other media.

Key Responsibilities:

The incumbent would be responsible for :
  • Analyzing customer feedback across channels to identify customer pain points
  • Writing, editing, publishing and promoting content across Citi digital sites, Social media, Emailers, SMS, Chat Bots, Tele-Scripts, IVR and other media with a focus on Mobile and Blogs (self-help) channels
  • Coordinate with internal Digital and design teams to provide inputs for SEO friendly digital and mobile first pages
  • Promoting new content using advertisements, emails, social media, and other methods to increase readership of content pages
  • Curating content across Blogs/Mobile to promote self – service channel adoption

Qualifications


  • Essential Competencies & Skills
  • Graduate with Advanced Diploma/Post Graduation in Communications, Marketing, or related field preferred
  • Ability to understand end – to – end processes and identify customer experience issues
  • Exceptional writing, research, and communication skills
  • Creative, adaptable, sharp, focused and engaged
  • Strong understanding of the target audience and industry trends
  • Understanding of consumer banking products and services would be a bonus
  • Proficiency with social media platforms, MS Office, and SEO keywords, basic understanding of HTML
  • Ability to deliver under tight deadlines and comfortable engaging with Senior management
  • Most importantly, a problem solver and ambitious


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