16 May

Associate Ocean Ffw Ops Jobs Vacancy in Maersk Mumbai

Associate Ocean Ffw Ops
Mumbai MH
16 May, 2018 30+ days ago

Maersk Mumbai urgently required following position for Associate Ocean Ffw Ops. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Associate Ocean Ffw Ops Jobs Vacancy in Maersk Mumbai Jobs Details:

Damco (a part of the A.P. Moller - Maersk Group) is one of the world’s leading providers of freight forwarding and supply chain management services. The Global Service Centres serve the Damco business through its off shored sites with its state of the art information technology and dedicated employees. Damco is the second largest customer of the Global Service Centres. Today we have around 1,500 people working for Damco in the Global Service Centres with activities located in Chennai, Manila and Mumbai. The main processes we perform are Supply Chain Management, Forwarding, Customs Brokerage, Analysis and Reporting, Application Support, Value Added Services, 4 PL, Business Control, Business Intelligence and Finance

We offer

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication and the idea that we can achieve more when we all pull together.
Living our values means competing in the market place in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality or religious belief

Key responsibilities

Deliver a superior customer experience
 Carry out all activities in a manner that will contribute to the achievement of
individual and team Key Performance Indicators (KPI’s).
 Maintain a Customer centric approach thereby helping to avoid occurrence of errors
and take preventive measures to eliminate repetition of errors.
 Prepare and submit all documents in a timely and accurate manner and keep the
internal/external stakeholders informed of the status.
 Have good business knowledge / process understanding to provide a value add to
the customers through effective business solutions.
 Understanding business criticality and prioritizing the tasks effectively to ensure
customer satisfaction.
 Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating
Procedures (IOPs) during daily operation.
 Identify deviations in process as compared to IOPs and share the same proactively
with the customer & reporting head.
 Respond to all enquiries in a timely and accurate manner & escalate difficulties as
defined in SOPs / IOPs.
 Maintain effective and proactive communication – by regularly participating in
conference calls with the clients to enable seamless process flow.
 Continuous Improvements
 Work on improving individual’s productivity and accuracy on a continuous basis
which results in an enhanced team performance.
 Develop a Kaizen approach to continuously work on process improvements thereby
provide efficiency gains.
 Display problem solving skills and effective usage of RCA (Root Cause Analysis) to
provide a robust action plan.
 Understand the inputs in the team members’ boards to effectively identify
deviations and support the team leaders in providing robust action plans.
 Attend all eligible training programs to develop self for personal/team growth.
 Inspire our people and teams
 Share best practice with others to help improve the overall team performance.
 Provide guidance and initial on-the-job training to junior team members. Assist
junior members with problem solving and give support in the development of
improved competencies.
 Assist colleagues, constructively, in trouble shooting problems and effective process
handling to drive an improved performance.
 Maintain a highly consistent performance thereby inspiring others move up the
learning curve.
 Possess good process knowledge and show willingness to upgrade self through
continuous learning, thereby being a role model to others.
 Be a good and visible team player by maintaining a high level of positive energy to
drive oneself and his colleagues.
 Ensure Company vision, values & ethics are upheld within team at all times through
one’s professional behavior.
 Financial and bottom-line focus
 Process the necessary documentation in an efficient, cost-effective and lawful
manner. Comply with security measures dictated either by law or by clients.
 Focus on SERVICE LEVEL AGREEMENTs to avoid penalties.
 Understand application / system cost to optimize the usage, thereby avoiding a cost
to the company.
 Senior members (Sr. Process Experts / Specialists) to help identify areas for
improvement in service delivery (cost / data quality / productivity / customer
requirements) based on ‘Voice of Customer

We are looking for

Education and Experience
  • Graduate degree from university or business school.
  • Diploma in Supply Chain Management / Logistics – Added Advantage.
 Desired Skills:
  • Excellent command of spoken and written English.
  • Good communication & interpersonal skill and should be able to build good working
  • Drive for Results – Drives for results and success, conveys a sense of urgency and drives
issues to closure, persists despite obstacles and opposition.
  • Good Team Player, maintaining a “We first” instead of “I first”.

  • Good stakeholder management skills and experience.
  • Adapt to changes, basis business requirements.
  • Good working knowledge of MS Office products including Word, Excel and PowerPoint.
 Personal Skills
  • Innovation - always coming up with new ideas
  • Change - seeing change as an opportunity
  • Team Player - understanding that teamwork is the key to success
  • Flexibility - ability to manage exceptions
  • Pro Active - coming up with solutions
  • Ownership - takes charge and responsibility
  • Self Starter - someone who can work independently
  • Passionate - feel proud of what we are doing

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