13 Jan

Support Engineer Jobs Vacancy in Unify Square Gurgaon

Position
Support Engineer
Company
Unify Square
Location
Gurgaon HR
Opening
13 Jan, 2018 4 days ago

Unify Square Gurgaon urgently required following position for Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Support Engineer Jobs Vacancy in Unify Square Gurgaon Jobs Details:

Minimum Years of Experience: 2 # of Openings: 8 Reports To: Manager India Support Team Supervises: None
JOB SUMMARY
The Support Engineer provides Microsoft Lync and Skype for Business support to our Enterprise Customers. Support Engineers work under limited supervision and are responsible for resolution of technical Issues and the implementation of minor changes. Job responsibilities include:
Ownership and resolution of Incidents related to our customer’s Microsoft Lync and Skype for Business deployments
Day to day administration and monitoring of our customer’s Microsoft Lync and Skype for Business deployments using the Unify Square toolset
Planning and implementation of simple changes
Assisting Unify Square Tier 3 Support with complex changes and maintenance work
Update Incident and Change information in Unify Square’s and/or the customer’s ticketing system
Making sure everything we do complies with Unify Square’s and our customer’s standards and procedures
Additional responsibilities as required
QUALIFICATIONS
Essential Qualifications
B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)
Desirable Qualifications
Microsoft Certified Professional
EXPERIENCE
Essential Experience
Minimum 2 years relevant work experience
Must have prior experience providing technical support to Enterprise Customers
Desirable Experience
Prior exposure to Microsoft Unified Communication Technologies
SKILLS & ABILITIES
Essential Skills & Abilities
Strong in networking concepts.
Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.)
Outstanding attention to detail and capacity to demonstrate continual learning
Exceptional analytical and problem solving capabilities
Excellent deductive and inductive reasoning skills
Strong interpersonal verbal and written skills
Ability to work both individually and with teams
Good knowledge of Active Directory & Windows Server (2003, 2008, R2)
Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment
Desirable Skills & Abilities
Enjoys helping customers
Digs deep to find the best solution
PERSONAL QUALITIES
Essential Personal Qualities
Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do
Able to understand and deliver services which are provided on a 24x7x365 basis from an offshore location.
Must be able to work proactively and under pressure
Desirable Personal Qualities
Happy to work outside of comfort zones
OTHER CONSIDERATIONS
Willing to work in rotational shifts including Night Shifts (company provides transport expense reimbursement for shift employees)
Willing to travel and relocate to Gurgaon or vicinity if required


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